Thank you for shopping at Grance Cosmetics. We strive to provide our customers with the best products and services. Please review our cancellation and refund policy below:

Order Cancellation:
1.1. Customers can request order cancellations within 24 hours of placing the order. To cancel an order, please contact our customer support team at+91-8287934973| Support: info@grancecosmetics.com
1.2. If the order has already been processed and shipped, we regret that we cannot cancel the order.

Returns and Refunds:
2.1. We do not entertain returns and refunds for change of mind or products that do not meet your expectations.
2.2. In case you receive a damaged or defective product, please notify us within 48 hours of delivery. To report the issue, please contact our customer support team at +91-8287934973 | Support: info@grancecosmetics.com
2.3. To be eligible for a refund or replacement for a damaged or defective product, you must provide clear photographic evidence of the issue.
2.4. Our team will assess the evidence provided and, if deemed valid, we will offer you a replacement or a refund to the original payment method.
2.5. We reserve the right to refuse any replacement or refund if we suspect fraudulent activity or abuse of our return policy.

Refunds Process:
3.1. Once your refund request is approved, the refund will be processed within 7-10 business days.
3.2. The refund will be issued to the original payment method used for the purchase.
3.3. Depending on your bank or financial institution, it may take additional time for the funds to be reflected in your account.

Shipping Charges:
4.1. Shipping charges are non-refundable, except in cases where the product received is damaged or defective.
4.2. If eligible for a refund, the shipping cost will be deducted from the total refund amount.

Order Changes:
5.1. We cannot make changes to your order once it has been placed. This includes changes to the shipping address, products ordered, or any other order details.

Limited Warranty:
6.1. Grance Cosmetics provides a limited warranty for specific products as mentioned on the product page. For warranty claims, please refer to the warranty policy associated with the respective product.

Contact Us:
If you have any questions or concerns regarding our cancellation and refund policy, please contact our customer support team at +91-8287934973 | Support: info@grancecosmetics.com

Please note that by making a purchase on info@grancecosmetics.com, you agree to the terms and conditions of this cancellation and refund policy. Grance Cosmetics reserves the right to amend or update this policy without prior notice. It is recommended to review this policy periodically to stay informed about any changes.